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Terms & Conditions


Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.



We aim to maintain our prices for 12 months (January 2019 - January 2020) but regret that if extraordinary circumstances occur it may be necessary to pass on, without notice, any increases over which we have no control.


Payments will only be accepted through the online payment system provided.

VAT & Duty

Where applicable, these are charged at the current rate (January 2015). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.


We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value.) The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.

Delivery / Claims

Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the separate page. All items are insured. Claims for breakages or other damage must be made in writing to 'From Dorset With Love' within 24 hours of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.


From Dorset With Love shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.


Refunds will only be given for faulty or damaged goods, please return the item(s) with proof of purchase. (Refunds, including postage, will only be credited with the same payment method as the original purchase).

Cancelled Orders

Customers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to From Dorset With Love.

Delivery Terms & Conditions

From Dorset With Love Ltd aim to deliver your goods within 5-7 days of placing your order to any part of the UK Mainland using Royal Mail, MyHermes, UK Mail or APC Overnight. Orders received during Saturday/Sunday will not be processed until the Monday. The UK Mainland (England, Wales and Scotland (exc. Highlands and Islands) delivery charge is dependent on weight of the goods. All other areas of the UK (Scottish Highlands and Islands and Northern Ireland) are subject to additional charges, delivery costs available on application for these areas.

Delivery Policy

It is the Customers responsibility to ensure all delivery address/details for the order are correct, From Dorset With Love Ltd cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances. Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the customer. rom Dorset With Love Ltd can not accept responsibility or costs incurred in such circumstances e.g. recipient being on holiday etc, on day of delivery. From Dorset With Love Ltd can not accept responsibility or any costs incurred as the result of a delay in delivery by chosen carrier due to adverse weather conditions or accident. Where damage has occurred due to such delay, a replacement will be dispatched to the recipient.

Registered Office

From Dorset With Love Ltd, Unit 27 Glenmore Business Park, Blandford Forum, Dorset, DT11 7FP

Company Registration No: 08273485

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